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Novo Quality Services (M) Sdn Bhd
Unit No. 625 & 627, 6th Floor
Block A, Kelana Centre Point
3, Jalan SS 7/19, Kelana Jaya
47301 Petaling Jaya
Tel: 603-7804 7811/22
Fax: 603-7804 3609
Email: Email this training provider
Contact Person: Ms. Tye Su Reen (Executive Director) H/P 012-305 7283

Brief Profile

Our Mission
One stop integrated solution provider to help companies achieve business excellence through PEOPLE, PRODUCTS, PROCESSES and BEST PRACTICES.

Our Heritage
Novo Quality Services (M) Sdn Bhd (NQS),  established in July 1990, is affiliated to ITS Holdings Sdn Bhd. With our unique heritage and strong leadership, we are poised to help companies gain a sustainable competitive edge in the new economy. These organizations are then able to take on market challenges and opportunities globally through sound business practices and specialized knowledge. Through our integrated training and consultancy approach, we have helped organizations grow in leaps and bounds. Having assisted more than thousands of companies in achieving various management systems certifications, Novo Quality Services (M) Sdn Bhd is at the forefront of business excellence.

Aim for Success
At Novo Quality Services (M) Sdn Bhd, fulfilling  your vision is our target. Backed by 30 years of unrivalled experience and expertise, we have championed various performance improvement consultancy and training solutions that are designed to help organizations achieve business excellence through the optimization of  human capital.

Our Strength
The expertise and experience of our people are our greatest assets. All our consultants and trainers are first-rate experts in their fi eld and possess the skills to respond to your organization's unique challenges and opportunities.

Why Novo Quality Services
At the Consulting Group, achieving results has been our differentiating factor. Our trademark in achieving powerful, practical and sustainable results is attributed to the following reasons that are unique to us:

  • One-stop Solution Provider
    Whether it is a competency gap or an  inefficient process, the Consulting Group offers one-stop integrated training and consultancy solutions to assist companies in achieving business excellence through the optimization of their human capital.
  • Deep Sector Knowledge
    Over time, the Consulting Group has built a strong industry network, led by an outstanding track record in both domestic and global sectors such as Manufacturing, Service, Government, Engineering, Finance, Retail, Transportation, Telecommunications, and more. With our in-depth knowledge, we have the ability to address industry-specific issues.
  • Dedicated People
    Customer-focused solutions are the forte of our dedicated pool of 30 in-house consultants and associates in our Consulting Group. With a growing network of experienced and specialized consultants, curriculum developers and training resources, we have the expertise regardless of the industry or market you are in.
  • Wide Global Network
    In response to the increasing need for consistency in business practices and organizational performance as more business networks spread regionally, we have also expanded internationally to offer a breadth of localized solutions for international operations.
  • Leading Alliance Partners
    To maintain our competitive edge, the Consulting Group consistently offers peerless and breakthrough solutions by harnessing the strength of best-in-class strategic partners. These select groups are considered leaders in their respective core competencies whose capabilities and business models align with ITS Holdings Sdn Bhd.

Course Outline

Our Services


  • Personal Data Protection Act (2010)
  • Management by Quality (MBQ) Programmes  to work towards the Singapore Quality Award (SQA) and Malaysia Prime Minister Quality Award (PMQA)
  • ISO 9001 Quality Management System
  • ISO 14001 Environmental Management System
  • ISO 45001/OHSAS 18001 Occupational, Health & Safety Management System
  • IATF 16949 AutomotiveManagement System
  • Hazard Analysis Critical Control Point (HACCP)/ GMP/ IFIS / FSSC
  • GMP+B2 / GMP+B3 / GMP+B4 Feed Certification System
  • British Retail Consortium Technical Standard (BRC)
  • ISO 22000 Food Safety Management System
  • FSSC 22000 Food Safety System Certification for Food Manufacturing and Food Packaging
  • GMP / ISO 22716 GMP for Cosmetics
  • ISO 17025 Laboratory Management System
  • ISO 15189 Laboratory Management System for Medical Devices
  • International Food Standard (IFS)
  • International Food Information System (IFIS)
  • ISO 13485 Quality Management System for Medical Devices
  • ISO 15189 Medical Laboratories
  • ISO 15489 Records Management
  • Good Distribution Practice for Manufacturing & Medical Device (GDP / GDPMD)
  • ISO 14971 Risk Management for Medical Devices
  • ISO 26000 Social Responsibility
  • ISO 27000 Information Security Management System
  • ISO 28000 Supply Chain Security Management System
  • ISO 15489 Record Management System
  • 5S Housekeeping
  • Six Sigma
  • CE Marking
  • Quality Engineering
  • AS 9100 Aerospace Management System
  • AS 9110 Aerospace Maintenance Management System
  • Quality Tools and Techniques
  • Process Improvement
  • Lean Manufacturing
  • Integrated Management System (ISO 9001 / ISO 14001/ OHSAS 18001 / IATF 16949 /HACCP /ISO 22000/ 1S0 13485)
  • Social Accountability (SA 8000)
  • Worldwide Responsible Apparel Production (WRAP)


  • Personal Data Protection Act (2010)
  • Singapore Quality Award (SQA) and Malaysia Prime Minister Quality Award (PMQA)  Criteria and Assessment
  • ISO 9001 Quality Management Systems
  • IATF 16949 Automotive Management System
  • Hazard Analysis Critical Control Point (HACCP)/ GMP / IFIS
  • Food Handler Programme
  • HACCP Food Safety Management System
  • ISO 14001 Environmental Management System
  • ISO 17025 Laboratory Management System
  • ISO 45001/OHSAS 18000 Occupational Health and Safety Management System
  • ISO 13485 Medical Devices- Quality Management System
  • ISO 27000 Information Security Management System
  • ISO 28000 Supply Chain Security Management System
  • British Retail Consortium Technical Standard (BRC)
  • TL 9000
  • 5S Housekeeping
  • Quality Engineering / Quality Tools and Techniques
  • Management Development / Education
  • Laboratory Accreditation/Practice
  • Technical Skills and Competence
  • Six Sigma
  • Bench Marking
  • People Developer
  • Balance Scorecard
  • Social Accountability (SA 8000)
  • Customer Excellence Skills
  • Productivity And Performance Management Training
  • Goods & Services Tax (GST) in Malaysia
  • Business Social Compliance Initiative Awareness


  • Chemical Health Risk Assessment (CHRA)
  • Environmental, Health & Safety Audits
  • Pollution Prevention / Cleaner Production
  • Waste Minimization
  • Contaminated Site Assessment
  • Environmental Management Plan 

NQS is a Qualified and Approved consulting and training organisation registered with:

  • Ministry of Finance (MOF)(Registration No: 357-02072580) as approved consultant in providing Consultation and Training on Quality Management Systems and other related Quality Tools and Philosophies.
  • Malaysian Administrative Modernization and Management Planning Unit (MAMPU) to assist Government Agencies in achieving the ISO 9000 certification.
  • Ministry of Health (MOH) (Code No. A/B/029) as an approved Sekolah Latihan Pengendalian Makanan (SLPM) for providing consultation services in GMP, HACCP, ISO 22000, FSSC and GDP pharmaceutical and medical industries.
  • Malaysia Productivity Corporation (MPC) for providing consultation and training services to various industries
  • Malaysian Industrial Development Authority (MIDA)
  • SME Corp. Malaysia, providing a Business Accelerator Programme (BAP) to assist SME's through an integrated approach with guidance, including strengthening their core business, building capacity and capability, and facilitating access to financing.
  • Standard & Industrial Research Institute of Malaysia (SIRIM)
  • Human Resource Development Council (HRDC) for providing training to HRDC members who are eligible to obtain financial grant.
  • International Register of Certificated Auditors (IRCA) (Registration No: IRCA/ IATCA No.A17366)
  • The Institute of Environmental Management & Assessment (IEMA / IRCA) (Registration No: NETS/EMS4/00404/Malaysia)
  • Association of Consulting Engineers Malaysia (ACEM)
  • Construction Industry Development Board (CIDB)
  • Professional Services Development Corporation Sdn Bhd (PSDC)
  • Department of Occupational, Safety & Health (DOSH)
  • Department of Environment (DOE)
  • SMI Association Of Malaysia
  • Majlis Amanah Rakyat (MARA) as a registered panel consultant for providing various management consultancy and training (ISO 9000 ,ISO 14000 ,OHSAS 18000, ISO / TS 16949 ,HACCP,  IFS , ISO 22000, BRC, ISO 17025 , ISO 15189 ,GDPMD /GDP, ISO 13485,  ISO 14971, ISO 26000, ISO 27000 ,ISO 28000 ,ISO 15489, SA 8000,5S Housekeeping, Six Sigma, CE Marking ,AS 9100, AS 9110)


Unit 352A Block A, Kelana Centre Point,
3 Jalan SS7/19 Kelana Jaya,
47301 Petaling Jaya,

Supported by
Ministry of Human Resource, Malaysia Pembangunan Sumber Manusia Berhad Malaysian Institute of Jabatan Pembangunan Kemahiran (DSD) Institut Bank-bank Malaysia MAPS
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