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Best Practices in Talent Management Conference
3 - 4 Aug 2006, Kuala Lumpur, Malaysia
IFTDO 35th World Conference & Exhibition 2006 on Training &
Development
22-25 August 2006
Kuala Lumpur Convention Centre
Malaysia
Customer Relationship Management
14 - 15 September 2006
Hotel Nikko Kuala Lumpur, Malaysia
Human Resource Management
4 - 5 September 2006
JW Marriott Hotel Kuala Lumpur, Malaysia |
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Best Practices in
Talent
c o n f e r e n c e
3 – 4 August 2006
JW Marriott Hotel, Kuala Lumpur, Malaysia |
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Surge Ahead In The New Talent-Driven Economy
How can you build your talent pool with an aligned approach to your
changing organisational needs? Are you certain that your high performers
are deployed where their potential is maximised? Can you develop and
implement a sound talent management strategy that will enhance talent
commitment and involvement?
Glean Sustainable & Workable Talent Insights from International HR Experts
Including:
» CISCO
» EMC Software Group
» GlaxoSmithKline
» Henkel India
» Philips Electronics |
» Beacon
Consultants
» Hewitt
Associates
» Mercer Human
Resource Consulting
»
PricewaterhouseCoopers |
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Additional 10% discount for groups of 2 or more !
For conference enquiries
, please contact:
Ms.
Xerene
Ng
Tel: (65) 6372 2201
or Fax: (65) 6227 1601
Email:
xerene@conferences.com.sg
For sponsorship & exhibition opportunities,
please contact
Ms. Jo Yee
Tel : (65) 6372 2203 or Fax : (65) 6227
1601
Email :
jo_yee@conferences.com.sg
or click here for more information, click here »
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 3rd Announcement:
22-25 August 2006
Kuala Lumpur Convention Centre
Malaysia
The theme reflects a dynamism and integration of two of the most
influential forces in the world of HRD. The progress of education and
business over the years has divided and directed the role and influence of
education and training to different paths, each willful in its own domain
and indisputable in its dominance. Today, the world has changed. The
social, political and economic features of the 21'st century necessitate a
reinvention of traditional thoughts and perspectives. Today, the
globalized market place requires that the roles be married and synergized.
Education and training today must once again be redefined. The world today
demands that practical experience in training be integrated with theories
and ideas in education to create practical yet innovative new learning to
benefit those who embrace learning as a lifelong journey.
EDUCATION AND TRAINING HARMONIZED is the world of learning. The educators
and professionals who make
learning their trade will flourish and the knowledge economy will be born
and nurtured to produce leaders and thinkers of the 21'st Century.
In line with the Malaysian emphasis on a knowledge based economy, the 35th
IFTDO World Conference & Exhibition 2006 will meet, reintroduce and
redefine education and training together and with each other, to set in
motion a catalyst for the development of new ideas and practices in the
international human resource industries that will benefit and elevate both
the global and local economies in an environment where education and
training are truly harmonized and truly harnessed.
IFTDO 2006 Secretariat:
35th IFTDO World Conference & Exhibition 2006
Global Centre of Excellence for Human Capital,
20th Floor, S&T Twin Tower, Tower II,
Universiti Teknologi MARA
40450 Shah Alam, Selangor Darul Ehsan,
Malaysia.
Website:
www.iftdo2006kualalumpur.com
or
view full details here. |
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INCREASE YOUR CUSTOMER SATISFACTION & PROFITABILITY THROUGH EFFECTIVE
CUSTOMER
RELATIONSHIP
MANAGEMENT
14 - 15 September 2006
Hotel Nikko Kuala Lumpur, Malaysia
BENEFIT FROM REAL LIFE EXPERIENCES ON EFFECTIVE CRM STRATEGIES FROM AWARD
WINNING COMPANIES:
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How SRG ASIA PACIFIC utilizes key performance indicators to monitor
existing customer satisfaction levels
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Excellent people create excellent service - a Case Study from GREAT
EASTERN How DHL EXPRESS uses the Circle of Contact to enhance profitable
customer relationships
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TELEKOM MALAYSIA’s best practices in delivering superior services to cater
customer’s needs
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How SUNWAY MEDICAL CENTRE creates customer-focused culture through
Innovative Creative Circle
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MICROSOFT’s strategies in maximising customer satisfaction and
accelerating loyalty among their customers through Customer and Partner
Experience
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Develop strategic customer segmentation using the right database
management tools and technology – a Case Study from TENAGA NASIONAL BERHAD
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TNT - Delivering More through Great People
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Increase added value for customers and foreign investment through a cross
channel approach – a Case Study from MAYBANK
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MAPHILINDO INTERNATIONAL’s Call Center role in rendering assistance in the
insurance industry
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Measuring the effectiveness of front line service team in delivering
customer satisfaction - a Case Study from SCICOM
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EON’s Case Study - business intelligence: a new meaning in customer
servicing?
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How is it related?
For more information, click here » |
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NEW TRENDS AND STRATEGIES IN
Human Resource Management
4 - 5 September 2006
JW Marriott Hotel Kuala Lumpur, Malaysia
HEAR FROM HR PRACTITIONERS AND EXPERTS ON
CUTTING EDGE STRATEGIES AND KEY ISSUES:
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Deploying world-class strategies for HR management and staffing
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Building HR leadership and initiatives for long term growth and success
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Aligning people, practices and strategies to achieve HR goals and enhance
performance
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Building strong corporate culture to inspire and motivate performance
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Succession planning: Best practices and the way forward
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Transforming HR into a strategic business partner
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Designing competency framework to measure employee performance
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New tools and technology in selection and human capital management
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Talent Management Strategies and aligning them to meet organizational
goals
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Understanding training problems and maximizing results from your training
investment
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Compensation and reward trends and strategies
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